FAQs
Welcome to the fashionyog.com FAQs! We've compiled a list of the most frequently asked questions to help you navigate our website and shop with confidence. If you can't find the answer to your question here, feel free to contact our friendly customer service team!
Ordering & Account
Q. How do I create an account?
A. Creating an account is easy! Simply click on "My Account" at the top of the homepage and follow the on-screen instructions. Having an account allows you to save your shipping information, track your orders, and view your order history.
Q. Can I order without creating an account?
A. Yes, you can checkout as a guest. However, creating an account offers several benefits, as mentioned above.
Q. How do I place an order?
A. Browse our website, add your desired items to your shopping cart, and then proceed to checkout. During checkout, you'll be prompted to enter your shipping and billing information, select a shipping method, and confirm your order.
Q. How do I track my order?
A. Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress on the carrier's website.
Q. Can I cancel my order?
A. We process orders quickly to ensure fast delivery. If you need to cancel your order, please contact us as soon as possible at 9619643384 or support@fashionyog.com, We'll do our best to accommodate your request, but we cannot guarantee cancellation once your order has already shipped.
Products & Sizing
Q. What size should I order?
A. We understand that choosing the perfect size can be tricky. Many of our product pages include size charts to help you find the best fit. For additional guidance, don't hesitate to contact our customer service team - they're happy to answer any questions you have about sizing.
Q. Do you offer plus-size clothing?
A. Yes, we offer a variety of trendy styles in a range of sizes to flatter all body types. Be sure to explore our size options when browsing our clothing selection.
Q. Are the product colors accurate?
A. We strive to display product colors as accurately as possible on our website. However, monitor settings and lighting variations can affect how colors appear.
Q. What if an item I want is out of stock?
A. If an item is out of stock, you will see that information displayed on the product page. You can also sign up for our email notifications to be alerted when the item becomes available again.
Payments & Promotions
Q. What payment methods do you accept?
A. We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI payments with the help of third party payment gateways.
Q. How do I use a promo code?
A. During checkout, you will see a designated field to enter your promo code. Simply type in the code and click "Apply" to see the discount reflected in your order total.
Q. Do you offer any discounts or promotions?
A. Yes! We frequently offer promotions and discounts on various products. Be sure to subscribe to our email list to stay up-to-date on current deals and special offers.
Shipping & Returns
Q. Where do you ship to?
A. Currently, we ship within India.
Q. How much does shipping cost?
A. Shipping costs are calculated based on your order total and the chosen shipping method. You will see the estimated shipping cost before you confirm your order. We may also offer free shipping promotions, so be sure to check for any current offers!
Q. What is your return policy?
A. We offer a customer-friendly return policy! You can return most new, unworn, unwashed, and undamaged items within 7 days of delivery. For full details, please visit our Returns, Refunds & Replacements Policy page.
Q. How long does it take to get a refund?
A. Once we receive your returned item(s), we will process your request within 7 business days. You will receive a notification via email regarding your refund.
General
Q. How do I contact customer service?
A. Our friendly customer service team is happy to help! You can reach them by phone at 9619643384 or by email at support@fashionyog.com .
Q. Is your website secure?
A. Yes, fashionyog.com takes security very seriously. We use industry-standard security measures to protect your personal information.
Q. Do you have a physical store?
Yes, we have a brick-and-mortar store! Our physical location is Shree Collection, situated in Ambivli, Kalyan, Maharashtra. While we've recently launched our online store, fashionyog.com, to bring our trendy collections to a wider audience, Shree Collection has been our fashion haven since February 2024. We invite you to visit us in person for a more tactile shopping experience!